Privacy Policy

1. Who We Are

Tansis Creative Content & Translation provides translation, certified translation, content, research, consultation, and digital product services from Bahrain.

For privacy questions, contact us at hello@example.com.

2. Information We Collect

We collect information you provide directly, including your name, email address, mobile number, company name if provided, service selections, project notes, deadlines, uploaded documents, order references, payment status, and communication history.

For digital products, we may collect product selection, checkout details, download tokens, and delivery records.

We may also collect basic technical information such as browser type, device information, IP address, pages visited, and timestamps when needed for security, troubleshooting, analytics, or service improvement.

3. Uploaded Documents

Documents you upload may contain personal, business, legal, financial, medical, academic, or other confidential information.

We use uploaded documents only to quote, perform, review, deliver, and administer the service you requested.

You should not upload documents unless you have the right to share them with us for the requested service.

4. How We Use Information

We use your information to respond to enquiries, calculate quotes, create orders, process payments, deliver services, issue receipts, provide downloads, manage revisions, and communicate project updates.

We may also use information to prevent misuse, maintain website security, improve our services, comply with legal obligations, and keep internal business records.

5. Legal and Business Basis

We process information where it is necessary to respond to your request, perform a contract, take steps before entering a contract, comply with legal obligations, protect legitimate business interests, or where you have given consent.

You may withdraw consent for optional communications, but this may not affect processing already required to complete an active order or meet legal obligations.

6. Sharing Information

We do not sell your personal information or uploaded documents.

We may share relevant information with translators, editors, reviewers, designers, consultants, delivery partners, payment processors, hosting providers, technical support providers, or professional advisers only when needed to provide the service, operate the website, or meet legal requirements.

We may disclose information if required by law, court order, regulator, payment dispute process, or to protect our rights, clients, team, or services.

7. Payments

Payments may be handled by third-party payment providers. Tansis does not intentionally store full payment card numbers, CVV codes, or online banking credentials.

We may store order references, payment status, transaction references, receipt details, and limited payment metadata for accounting, support, and dispute handling.

8. Cookies and Local Storage

The website may use essential cookies or local storage to remember customer session details, support checkout, maintain security, and improve user experience.

If analytics or advertising tools are added later, this policy should be updated to identify those tools and explain how they are used.

9. Retention

We keep information only as long as reasonably needed for the purpose it was collected, including service delivery, customer support, accounting, legal compliance, dispute handling, and business records.

Uploaded files and order records may be retained for operational and audit purposes, then deleted or anonymised when no longer needed.

10. Security

We use reasonable administrative, technical, and organisational measures to protect information from unauthorised access, loss, misuse, alteration, or disclosure.

No website, email, messaging channel, or storage system can be guaranteed to be completely secure. Clients should avoid sending unnecessary sensitive information.

11. International Processing

Some service providers, cloud hosting tools, payment providers, or technical systems may process or store information outside Bahrain.

Where this happens, we take reasonable steps to use providers that apply appropriate security and confidentiality measures.

12. Your Choices and Rights

You may contact us to request access to your personal information, correction of inaccurate information, deletion where appropriate, restriction of certain processing, or withdrawal from optional communications.

We may need to verify your identity before acting on a request, and some records may need to be retained where required for legal, accounting, contractual, or dispute-related reasons.

13. Children

Our services are intended for businesses, professionals, and adult clients. We do not knowingly collect information from children through this website.

If a parent or guardian believes a child has provided personal information, they should contact us so we can review and delete it where appropriate.

14. Updates

We may update this Privacy Policy when our services, systems, legal requirements, or business practices change.

The latest version will be published on this page with the updated date.